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FAQ - Winter

A video tutorial on how to use the Winter to purchase ENS names can be found here.

How much does Winter charge?

Winter charges a 5% processing fee on the ENS cost (no markup on the gas costs). Winter uses Coinbase’s exchange rate to give you the best exchange rate (no hidden markups or fees on exchange rates). The 5% fee charged by Winter is to cover credit card processing fees, exchange fees, and overhead.

Credit Card Declines

If your credit card has been declined using Winter it is usually for 1 of 3 reasons:
  1. 1.
    Your bank is declining the charge. You’ll need to call your bank/credit card to remove this.
  2. 2.
    You don’t have enough funds/you’ve hit a daily limit. You’ll need to check you have enough funds.
  3. 3.
    Winter's anti-fraud system is catching you. If you’re a fraudster, please stop. If you’re not a fraudster, there’s not much Winter can do unfortunately. However, feel free to email Winter at [email protected] and they can look into it further!

Winter Purchase Limits

The current limit for purchases through Winter is roughly $2,000 USD. This means if you see an ENS for $2,100, you won’t be able to buy it with credit card.
Winter processes all payments in US dollars (USD) as they are a US based business.

Purchase Without Wallet Sign-in

If you are not signed into your Ethereum wallet and would like to purchase an ENS with credit card to a specific wallet you may enter the wallet address in the NFT Delivery Field.
If you are signed into your Ethereum wallet, you will not be able to modify the NFT Delivery address and the purchase through Winter will be sent to the wallet you have signed into. You may verify the address the ENS is being sent to in the NFT Delivery Field.

Transaction Emails

You may enter your email address during the Winter checkout to receive an email confirmation of your transaction. This email will display the transaction details and the details of your newly purchased ENS name.
A link to this FAQ on the Winter website can be found here.